To be the regional leader in transformational Managed Services by delivering global best practices to large enterprises, government bodies and SMEs

Our managed services practice transforms and delivers predictable IT services to businesses optimally. With our dedicated managed services practice team of over 100 (and growing) ensures that your IT resources are monitored and managed 24/7/365. We leverage our 28+ years of industry experience to transform your organization and help you grow.

  • Move to predictable long-term “as-a-Service” model with penalty based SLA
  • NOC operations for proactive monitoring 24/7. Your IT is never off-guard
  • Process consultants for ISO 20000, 27001, NESA and ITIL to improve your process maturity, in-house
  • Proven track record in optimizing IT operational cost by up to 30% while improving customer happiness index by 15 to 55%
  • Integrated infrastructure management services platform to support high degree of automation in delivery
  • Flexible hybrid and shared delivery models
  • Certified technical resources for support on most platforms
  • Proactive monitoring for data centers, networks, applications and end users
  • ITSM, IVR and IT transformation consultants for continuous improvement

Data Center Managed Services

Data center is considered as a lifeline for any growing business. As a result, data center managed services has gained a lot of attention in the recent past. Cloud Dimensions has years of experience in managing data centers and running them at optimal levels 24/7/365. We have been managing data centers across 18+ countries and offer Infrastructure management, middleware management and database management services.

End User Managed Services

Employee satisfaction and productivity can be increased immensely with predictable IT support costs. Cloud Dimensions’s End User Managed Services provide onsite/remote services for Service Desk and End User support including process, tools and people with best practices for continuous improvement. This helps empower your business and employees thus making them more productive and efficient while focusing on your business core activities.

Application Managed Services

Organizations are rapidly being transformed with the evolution of Digital Economy. This gives them an opportunity to develop, expand and grow in new markets. Hence, it becomes prominent to ensure that all your business critical applications operate at optimum performance level 24/7/365 without any disruption. Our intelligent application monitoring tools can help you ensure that the applications are up & running, thereby giving you the maximum advantage over your competitors.

Outsourcing Services

We provide skilled resources for Applications & Infrastructure requirements on demand. Examples include .Net engineers, Systems Administrators, Network Engineers, Database Administrators, Contact Center Agents etc.We provide skilled resources for Applications & Infrastructure requirements on demand. Examples include .Net engineers, Systems Administrators, Network Engineers, Database Administrators, Contact Center Agents etc.

Cloud Dimensions